Pro Customer Service​/Sales

Position Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

Team members are expected to meet monthly sales goals and other metrics by assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge. Collaboration is key as the team works together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors.

The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations based on customer needs. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment.

Key Responsibilities

• Deliver an exceptional experience to professional customers by supporting every stage of the Pro customer journey.
• Build and maintain professional relationships while proactively driving sales through expert product recommendations and tailored solutions.
• Meet monthly sales goals and other performance metrics through activities such as assisting at the Pro Desk, loading materials, managing deliveries, and offering specialized product advice.
• Collaborate with team members to maintain a clean, organized, and safe store environment and effectively resolve delivery issues.
• Support store initiatives by monitoring inventory, executing sales strategies, and upholding high standards of customer service and safety.
• Utilize bilingual communication skills where required to meet the needs of a diverse customer base.