Analyst IT Operations

Position Overview

Analyze, optimize, and support operational processes and asset management strategies within the IT department. This role involves improving efficiency in IT operations, tracking and managing IT assets throughout their lifecycle, and ensuring alignment with organizational objectives and business needs. The ideal candidate will collaborate with cross-functional teams to define solutions, implement process improvements, and support effective asset management practices.

Key Responsibilities

• Work closely with stakeholders to gather and document business requirements for IT operations initiatives and asset management processes.
• Provide administrative support for the PPM tool (Clarity) including user provisioning, onboarding, and training.
• Analyze operational workflows and asset management strategies to identify areas for improvement and optimization.
• Collect and analyze operational data to generate insights, identifying trends, inefficiencies, and improvement opportunities.
• Support the implementation of operational improvements by ensuring new processes are clearly defined, documented, and communicated.
• Act as a liaison between IT operations teams, business stakeholders, and other departments to ensure effective communication of needs and goals.
• Support the end-to-end process of purchase order (PO) creation, tracking, and management in alignment with procurement policies and IT needs.
• Collaborate with the procurement team to ensure POs are accurately created, approved, and processed in accordance with financial guidelines and budgets.
• Coordinate with vendors, finance, and operations teams to ensure timely receipt of goods/services and resolve PO-related discrepancies.
• Assist with PO reconciliation by tracking associated expenses, ensuring accurate recording and alignment with project budgets.
• Track IT procurement costs and ensure that purchase orders align with overall budget allocations for IT projects and operations.
• Collaborate with finance teams to accurately and timely record financial transactions related to IT purchases.
• Identify opportunities to improve procurement processes, PO workflows, and financial tracking methods to enhance efficiency and reduce costs.
• Maintain clear documentation of purchase order and financial management processes to ensure consistency with organizational standards.
• Perform other job-related functions as assigned.

Required Qualifications

• Degree: Bachelor's Degree in Business Administration, Information Technology, Finance, Operations Management, or a related field.
• Experience: 1-2 years as an Analyst with a focus on IT operations, procurement, financial management, or process optimization. (Experience with the cruise line industry is preferred.)
• Technical Skills: Proficient in Microsoft Excel.
• Communication: Excellent written and verbal skills.
• Organizational Skills: Strong planning, prioritization, analytical skills and the ability to manage multiple tasks and deadlines.
• Interpersonal Skills: Ability to build rapport with internal stakeholders and work collaboratively across departments and with external vendors.
• Professionalism: High standards of ethics and professionalism with strong corporate and business reporting expertise.

Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law. Applicants have rights under Federal Employment Laws. FMLA | EPPA | Job Safety and Health: It's the Law.