Bilingual Client Service Representative

Position Overview

Western Growers Health – a part of Western Growers Family of Companies – offers employer-sponsored health benefit plans for the agriculture industry. As a Client Service Representative I (CTSR), you will report directly to the Supervisor of Client Services and be responsible for the enrollment, implementation, and education of WGAT and PCMI health benefit plan participants. Join our dedicated team to deliver quality health benefits and excellent customer service while making a real difference in the health care industry.

Key Responsibilities

• Educate newly enrolled and existing plan participants on health plan and ancillary benefits (in person, phone, or virtual platforms).
• Conduct group benefits presentations in both English and Spanish.
• Interface with third-party vendors/providers to communicate benefits and support program implementation.
• Assist with enrollment processes, ensuring accuracy of paperwork and coordinating group service meetings and open enrollment sessions.
• Research and respond to participant inquiries regarding claims and benefit utilization using established systems and protocols.
• Document all engagements including enrollments, service meetings, events, and generate reports to suggest process improvements.
• Maintain a verifiable, clean DMV record and manage travel requirements up to 30% across various locations.

Required Qualifications

• High School Diploma or equivalent with 1-3 years of customer service experience (preferred).
• Fluency in Spanish with the ability to use Spanish for up to 70% of the time.
• Intermediate knowledge of computer software, including Word, Excel, Outlook, and PowerPoint.
• Excellent verbal and written communication skills in both English and Spanish.
• Strong ability to prioritize tasks and manage time effectively with excellent follow-up skills.
• Verifiable, clean DMV record and willingness to travel up to 30% across assigned regions.

Benefits & Perks

• Compensation: $39,208 - $55,972
• Benefits: Rich benefits package including profit-sharing