Customer Service Associates, Caesars Forum Shops

Position Overview

Join our Field Team at Caesars Forum Shops in Las Vegas, NV, where you’ll provide an exceptional customer experience while assisting with the store’s upkeep and ensuring merchandise is displayed to maximize sales. This role offers compensation: $15 hourly along with a flexible schedule that varies, including weekend availability.

Key Responsibilities

• Greet and assist customers throughout their shopping experience.
• Maximize sales by suggesting products and up-selling when appropriate.
• Maintain knowledge of store merchandise and current promotions.
• Assist in the cleanliness and upkeep of the store, including maintaining store displays and merchandise.
• Help with inventory, receiving, and replenishing backstock.
• Conduct markdowns of merchandise as instructed.
• Perform opening/closing duties, including securing cash registers and ensuring store security.
• Communicate customer complaints and inventory concerns to management timely.
• Additional responsibilities may be assigned for keyholders.
• Perform other related duties as assigned.

Required Qualifications

• Previous retail or customer service experience is a plus, though not required.
• Strong written and verbal English communication skills.
• Proven customer service experience with the ability to multitask and resolve minor conflicts.
• Alcohol Beverage Awareness (TAM Card) and additional security clearance may be required.
• Must pass a satisfactory Criminal Background Check and Drug Testing.
• Ability to meet physical demands: limited sitting, frequent standing/walking, climbing, crouching, bending, pushing/pulling, and lifting up to 60 lbs.
• Normal or corrected vision and hearing; ability to distinguish varying colors, patterns, or materials.
• Fluency in English for training and customer interactions.

Benefits & Perks

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• Paid Parental Leave
• 401(k) with company match
• Employee Discount