Entry-Level IT Helpdesk Support Assistant
Ohio Professional Group2 months ago
Cincinnati, OH, United States
On-site
Full-time
Junior Level (1-3 years)
Job Description
Position Overview
Are you interested in an IT career? If you are looking for an IT position in Cincinnati, there is now an Entry-Level Computer Support Assistant position available. Computer Support Assistants work at the Help Desk and are part of the overall IT team. As part of the Help Desk team, they provide technical assistance and support related to computer systems, hardware, and software by answering users' questions, training users on basic system and computer functions, addressing system and user issues, and resolving issues in a timely and professional manner. Location: Cincinnati
Key Responsibilities
- Provide technical assistance and support related to computer systems, hardware, and software.
- Answer users' questions and resolve technical issues.
- Train users on basic system and computer functions.
- Address and resolve system and user issues in a timely manner.
- Collaborate with the IT team as an integral member of the Help Desk.
Required Skills
hardware and software support
help desk support
customer service
technical assistance
computer troubleshooting
user training