Support Desk Technician – Customer Experience Focused

Join a Team That Puts People First—Every Time

At Retail Data Systems, we believe that exceptional service isn’t just part of the job—it is the job. As one of the most trusted POS technology partners in the gas station and convenience store industry, we provide 24/7 remote helpdesk support to over 1,000 locations across the U.S. and Pacific Islands. Our customers rely on us to keep their stores running, their technology humming, and their teams supported—any time, day or night.

And that’s where you come in.

If you’ve worked behind a retail counter, especially in a c-store or gas station, you already speak our customers’ language. You know what it’s like to handle a line of customers, troubleshoot a frozen register, and still smile at the next person who walks in. That experience? It's gold to us.

What This Role Is All About:

We’re looking for customer-first, people-smart individuals to join our Support Desk team. You don’t need to be a tech expert on day one—we’ll train you—but you do need to bring empathy, patience, and a genuine desire to help. This is your chance to turn your front-line retail experience into a meaningful, growth-oriented career in tech.

You Might Be a Great Fit If You:

• Have experience as a cashier or customer service associate—especially in convenience, grocery, or fuel retail.
• Communicate clearly, kindly, and confidently—whether you're talking to a customer or writing up a support ticket.
• Know how to stay cool when someone’s having a stressful moment (hint: it’s usually not about you).
• Are curious, love solving problems, and enjoy learning new systems.
• Enjoy being part of a close-knit team that supports one another (we’ve got your back).
• Can multitask like a pro without losing track of the details.
• Have a “leave it better than you found it” kind of attitude.

What You’ll Do:

• Be the first voice our customers hear—providing calm, confident support over the phone.
• Troubleshoot POS hardware and software issues with patience and step-by-step clarity.
• Accurately document issues and solutions to keep things organized and efficient.
• Follow up to ensure customers feel completely taken care of—because that’s our standard.
• Work closely with teammates and escalate issues when needed—no silos here.
• Offer simple education and tips to help prevent future hiccups (we love a teachable moment!).

Why Join Us?

We’re not just a support desk—we’re a lifeline for store operators who depend on technology to run their businesses. When their systems go down, you’re the hero who gets them back on track. We take pride in our team, we invest in training, and we make sure our people know they matter—because happy employees create happy customers.

If you're ready to grow your career with a company that values heart, hustle, and human connection, let’s talk.

Apply now—we’d love to meet you.

Job Types:

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location:

Work Location: In person