Deployment and Support Technician

DEPLOYMENT AND SUPPORT TECHNICIAN

Specification Details

Job Title: Deployment and Support Technician

Department: Operations / Deployment

Supervisor: Operations Lead

Classification: Non-Exempt (hourly; eligible for overtime)

Pay: $30.00 per hour, plus overtime and double time as required by California law

Work Location: Reports to Reservoir Farms, 3247 Guerneville Rd, Santa Rosa, CA 95401; field work at commercial vineyard customer sites in Northern California

About Saga Robotics

Saga Robotics is an agricultural technology company redefining sustainable farming through autonomous robotics. Its Thorvald platform uses precision UV-C light to help growers control fungal diseases, such as powdery mildew, while reducing reliance on traditional chemical treatments. Serving leading vineyards and berry growers across commercial farming operations, Saga Robotics combines robotics, data collection, and sustainable crop protection to improve productivity, reduce environmental impact, and support the future of technology-enabled agriculture.

Summary of Role

The Deployment and Support Technician delivers hands-on technical support, repairs, preventive maintenance, real-time troubleshooting, and operational readiness for Saga Robotics' robots deployed at commercial farming customer sites.

Working directly in agricultural environments, this position helps ensure high robot uptime and sustained operational execution while following the Company's safety procedures throughout the year. The role involves inspecting mechanical, electrical, and sensor systems, performing field-level diagnostics and repairs, collaborating with customers and remote operations teams, and escalating complex engineering issues when necessary.

Specific Responsibilities

Field and Shop Maintenance, Diagnostics & Repair

• Perform routine repairs, preventive maintenance, inspections, and technical servicing on autonomous agricultural robots
• Diagnose and resolve mechanical, electrical, hardware, and basic software issues directly at active deployment sites
• Install, replace, and test/calibrate key robot components, including sensors, modules, drive hardware, and UV-C lighting equipment
• Conduct post-repair functionality tests to confirm operational safety and readiness before returning machines to service
• Perform basic software status checks and escalate complex system, electrical, or software anomalies to robotics engineering teams
• Work with the shop team to keep inventory management processes accurate and timely

Field Operations & Remote Collaboration

• Partner with Thorvald Operations Center (TOC) remote operators during field treatments to monitor robot performance and resolve field and equipment issues
• Assist with transport, staging, and site preparation, including mapping, testing, and training, for robot deployments
• Work night-shift, weekend, or flexible seasonal treatment schedules as crop management requires
• Document field issues, troubleshooting steps taken, and repair histories in internal tracking systems

Safety, Compliance & Quality Assurance

• Follow the Company's Injury and Illness Prevention Program and field safety procedures, including UV-C exposure safety, battery and electrical safety (including lockout/tagout and battery isolation), heat illness prevention, and robotic machinery operating procedures
• Keep tools, field service gear, and work areas at customer farms safe, clean, and organized
• Report safety incidents, injuries, and field or equipment hazards to management immediately

Perform other duties as assigned.

Qualifications and Requirements

Education & Experience

• Required: 1–2 years of hands-on experience servicing, maintaining, or troubleshooting mechanical, electrical, automated, or field machinery
• Preferred: Associate degree or technical certification in Robotics, Mechatronics, Automotive/Diesel Mechanics, Electrical Engineering Technology, or Agricultural Mechanics

Knowledge & Technical Skills

• Proficiency using hand tools, power tools, multimeters, and basic diagnostic equipment
• Ability to read mechanical schematics, wiring diagrams, and technical repair and operating manuals
• Basic computer skills (Google Workspace, Microsoft Office, digital ticket/log systems, phone apps)
• Ability to read and understand English-language technical manuals and safety instructions, and to communicate with remote operations staff and customers

Preferred Qualifications

• Experience in commercial agriculture, farming operations, or field service environments
• Experience with autonomous systems, robotics, or industrial automation
• Bilingual in Spanish (spoken and written)

Physical, Driving, Schedule and Travel Requirements

The essential functions of this position can be performed with or without reasonable accommodation.

Physical

• Lift and carry tools and equipment up to 50 lbs independently; move heavier items (up to 150 lbs) using a team lift or lifting equipment, following Company safety procedures. Robots are never lifted by hand.
• Stand, bend, kneel, and squat for extended periods, and work outdoors in varied weather and on uneven agricultural terrain.
• Wear required personal protective equipment, including UV-C protective equipment (face shield, safety glasses or goggles, coveralls, and gloves) when UV lamps can be energized.

Driving

• This position requires regular driving of a Company truck to customer sites, including towing robots on a trailer.
• A valid California Class C driver's license is required.
• Offers are contingent on a motor vehicle record review that meets the Company's insurance requirements.

Schedule and Travel

• Night shifts, weekends, and flexible seasonal schedules are required during treatment season, as crop management dictates.
• Regular travel from the Santa Rosa reporting location to customer vineyard sites in the Northern California wine region; travel time between the reporting location and customer sites, and between sites, is paid work time.
• Business mileage and travel expenses are reimbursed under Company policy.

Compensation, Safety and Equal Opportunity

Pay: $30.00 per hour. Overtime and double time, meal periods, and rest breaks are provided as required by California law.

Safety training and equipment: The Company provides required safety training before field work, including UV-C safety, battery and electrical safety, heat illness prevention, wildfire smoke protection, and pesticide safety, and provides required personal protective equipment at no cost.

Work authorization: Applicants must be authorized to work in the United States.

Employment status: Employment with Saga Robotics is at-will.

Equal opportunity: Saga Robotics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state, or local law. We will consider qualified applicants with arrest and conviction records in accordance with the California Fair Chance Act. Applicants who need a reasonable accommodation during the hiring process may contact Human Resources at Humanresources@sagarobotics.com.