Customer Service Representative/Administrative Assistant

Position Overview

Patriot Signage, Inc., a 35-year-old Cincinnati, OH based company, is seeking an experienced Customer Service Representative/Administrative Assistant to join our Customer Service and Operations team. Employment begins February 2026. Location: In person. Schedule: Monday through Friday, in office (no remote). Salary: $45,000 - $50,000 per year. Join our team to continue our legacy of excellent service and impactful marketing solutions through high-quality lawn signs and home/office decor.

Key Responsibilities

• Responsibilities: Act as the primary client point of contact, process orders, follow up on quotes, and update customers on order status.
• Answer incoming phones and handle a variety of administrative tasks as needed.
• Demonstrate teamwork by “rolling up sleeves” to manage additional tasks during busy periods.

Required Qualifications

• Extremely friendly and punctual with a customer-first attitude.
• Experience Required: Minimum of 2 years in customer/client relations and service.
• Comfortable working under pressure while maintaining excellent communication skills.
• Detail oriented and computer competent with Microsoft Office (especially Word & Excel); QuickBooks knowledge is a plus.
• Strong problem-solving abilities.

Benefits & Perks

• Paid Holidays: New Year's Day, MLK Day, President's Day, Good Friday, Memorial Day, July 4, Labor Day, Thanksgiving Day plus an extra day, and a 5-day Christmas break.
• Vacation/PTO: 15 days for the first two full years; 20 days starting from the third full year (dates must be pre-approved, with August through mid-October generally excluded due to peak business volume).
• Life Insurance provided.
• Healthcare Benefits available.
• Profit Sharing Plan offered.
• Benefits: 401(k) matching, Health insurance, On-the-job training, Paid time off.