Client Care Specialist

Position Overview

As a Client Care Specialist at Gateway Services – Fond Memories in Conroe, TX, you will deliver exceptional customer service across telephone, email, and in-person interactions. This full-time role (M-F 8AM–5PM, 40 hrs plus overtime as needed) offers a rewarding environment where your compassion and dedication help support pet parents and veterinary professionals alike.

Key Responsibilities

• Ensure excellent customer service via telephone, email, and face-to-face interactions.
• Build rapport and assist customers with product orders and inquiries.
• Determine client needs and offer appropriate solutions along with timely follow-up.
• Coordinate client service requests to ensure delivery that meets expectations.
• Maintain extensive product knowledge and adhere to best practices in administrative and operational functions.
• Perform any additional duties as assigned.

Required Qualifications

• Post-secondary degree or diploma in a related field.
• At least one year of experience in a customer service environment involving client care.
• A high level of integrity, ethics, and compassion.

Preferred Qualifications

• Team-oriented with strong problem identification and solving skills.
• Excellent verbal and written communication skills.
• Ability to multitask using multiple systems while interacting with customers.
• Highly motivated, energetic, and adaptable in a fast-paced environment.
• Capacity to build and maintain effective relationships with corporate departments and key business partners.

Benefits & Perks

• Pay rate: $19.00/hr + overtime eligibility.
• Employee referral program – earn rewards for introducing great talent.
• Medical, Dental, and Vision Plans with low co-pays to support you and your family.
• Company-paid Life, AD&D, and LTD insurance for all full-time employees.
• Optional Critical Illness, Accident, and Pet Insurance benefits available.
• 401(k) with employer match to help you invest in your future.
• Educational support through the Great Hearts and Minds Program, including tuition assistance up to $2,000.
• Access to in-house learning and career development programs.
• Employee wellness programs and an Employee Assistance Program for added support.
• Paid holidays and PTO to help you rest and recharge.
• A dynamic role that involves physical activity and opportunities to make a meaningful impact in the pet care community.