Supervisor, Operations

Position Overview

Location: Henderson
Employ exemplary leadership skills to manage teams of 20 to 80 associates in traditional warehouse activities. Activities include unloading trailers, inventory put away and picking, packing and shipping using multi-warehouse systems to plan, direct, and analyze departmental and facility workflow. Engages associates to work safely, accurately, and productively in accordance with all company, local, state, and federal policies and laws. Administers CBU, time and attendance, LOA, Health and Safety, productivity, and all other policies and programs as required.

Reports to:

Key Responsibilities

• Supervises non-exempt employees on achieving daily performance requirements.
• Administers policy and procedure within legal guidelines. Coaches work group to adapt to new ways of performing work, including understanding legal ramifications of company policies, government regulations, and safety standards.
• Manages costs by tracking against ABP, providing input into projected plans, conducting cost analysis, and evaluating safety costs against production goals.
• Manages production workflow by utilizing multi-warehouse systems to predict and direct work flow, including following computer control commands.
• Facilitates setting objectives and strategies with daily tactical planning, budgeting, and determining workforce requirements.
• Develops performance measures for work groups and clarifies inputs and outputs to monitor continuous improvements.
• Schedules work for the daily activities of work groups to maximize available resources.

Required Qualifications

• Communication: Demonstrates excellent verbal, written, and listening skills with clear expression of ideas and good grammatical form.
• Conflict Resolution: Ability to resolve disagreements in a way that promotes win-win solutions, taking into account a variety of work group experiences and values.
• Leadership: Possesses a genuine intent to foster learning and development of work group members while promoting high performance. Leads by empowering associates and providing continuous feedback.
• Technical: Demonstrates a sound understanding of the order fulfillment process, facility policies, and has intermediate PC skills with Microsoft Word, Excel, PowerPoint, and MS Outlook. Additionally, shows the ability to learn warehouse systems such as SAP, WCS, Red Prairie, Tran Man, and Laser Print.
• Coaching/Counseling: Develops a positive work environment that encourages open communication and trust, and provides detailed, empathetic feedback to associates to ensure adherence to production standards and policies.
• Partners with union leadership to address and work through employee issues.
• Problem Solving: Ability to systematically break down complex situations, set priorities, and identify causal relationships to generate effective solutions, while leading the team in problem-solving activities.
• Change Orientation: Capable of adapting to varying situations in support of organizational goals and appreciates new perspectives while aligning personal behavior with company priorities.
• Planning: Ability to accurately forecast production and operational demands and develop actionable plans to meet organizational objectives.