Customer Advocate (Remote Collections Representative)

Position Overview

Helping the Everyday Consumer Build Financial Health – OppFi is a leading financial technology platform that empowers banks to offer accessible products and a top‐rated experience to everyday consumers. With a strong commitment to customer service, OppFi helps consumers build a better financial path and improve their financial wellbeing. In this role, you will serve as a vital resource whether by assisting with collections and loan application reviews or by acting as a brand ambassador delivering a tailored service experience.

Key Responsibilities

• Report to supervisors and team leads while collaborating with underwriting and support teams.
• Handle incoming/outgoing calls and assist customers by reviewing loan applications, ensuring accuracy and completeness.
• Provide quality customer service by addressing collections issues, educating customers about available financial products, and guiding them through the application process.
• Research and correct application errors, follow up on missing documents, and maintain clear documentation of account statuses.
• Adhere to state, federal, and company guidelines to protect both the business and consumers from fraud or identity theft.

Required Qualifications

• Bachelor’s degree or equivalent work experience.
• 1 to 3 years of experience in a high-volume, collections-oriented or customer service environment (or a minimum of 2 years as a Loan Processor).
• Excellent interpersonal, written communication, and customer service skills.
• Ability to work independently in a distraction-free environment with strong time management and attention to detail.
• Proficiency in standard business computer operations, G-Suite, internet applications, and Windows-based software.

Preferred Qualifications

• Experience in collections, sales-oriented data processing, or back-office operations is a plus.

Compensation and Benefits

• Hourly Rate:$16.50
• Performance-Based Bonus:Eligibility for bonuses based on dollars collected per pay period.
• Equity Grant:One-time equity grant based on level.
• Flexible Remote Environment:Work from home with reliable internet access.
• Generous paid time off, medical plans, dental and vision coverage, and tuition reimbursement.
• Additional perks include a 401(k) matching program, DoorDash DashPass, Figo pet insurance, Rocket Lawyer access, and LinkedIn Learning.
• Lifestyle benefits through Fringe, allowing rewards from vendors such as Uber, DoorDash, and UrbanSitter.