RN Quality Outcomes Coordinator

Position Overview

The Quality Outcomes Coordinator (QOC) works at the unit-level, in collaboration with bedside staff and unit leaders to deliver effective, efficient, high-quality care. The QOC continuously evaluates care at the bedside, identifies gaps in processes and facilitates process improvement activities to improve outcomes. Implements evidence-based research into practice to ensure patients benefit from the latest innovations in care delivery. The role increases the driving force and consistency of quality and safety at the unit level.

Serving Med/Surg – NT4 & R7.

Key Responsibilities

• Balance multiple tasks/projects while meeting organizational standards.
• Utilize metrics on unit dashboards and other quality metrics (NDNQI, VON, etc.) to prioritize and drive practice changes.
• Evaluate current practices and implement evidence-based practice recommendations for change.
• Collaborate with unit managers, supervisors, bedside staff, and other healthcare providers to address patient care issues and outcomes.
• Participate in work groups and safety initiatives to improve unit and hospital-wide patient care through evidence-based practices.
• Serve as a role model and resource for the nursing division shared governance model.
• Collect and evaluate data trends on patient outcomes (nurse-sensitive indicators, core measures, VBP metrics, occurrence reporting).
• Review overall staff compliance with regulatory agencies related to patient safety.
• Collaborate with other unit quality outcomes coordinators to improve care across the continuum.
• Write and revise unit-based policies, procedures, and standards to reflect the latest evidence.
• Track and report quality outcomes and trends to management, physician teams, and bedside staff.
• Provide real-time accountability, coaching, and education to promote safe practices.
• Utilize performance improvement methodologies (PDSA) to implement change.
• Complete an equivalent of 8 hours of direct patient care per week.
• Participate in daily WB rounds to ensure practices and policies are followed.
• Collaborate with bedside nurses and providers to evaluate the daily necessity of urinary catheters, telemetry, and central lines.
• Review enterprise reports, track trends, and facilitate process improvement teams.
• Round proactively on the unit, focusing on high-risk patients to ensure appropriateness of care.
• Conduct daily rounds with nursing staff to address fall risks, invasive line compliance, documentation accuracy, and overall patient/environmental safety.
• Assess the appropriate use of bedside or video remote sitters as needed.
• Provide quality reports to unit leaders and bedside staff on a regular basis for transparency and accountability.
• Collaborate with unit leadership and educators in conducting needs assessments for continued education.

Required Qualifications

• Certifications:
• Basic Life Support (BLS) within 30 days – American Heart Association (AHA)
• Licensed Registered Professional Nurse (RN) – Illinois Department of Financial and Professional Regulation (IDFPR)
• IHI Open School Basic Certificate in Quality and Safety within 1 year – Institute for Healthcare Improvement (IHI)
• National Nursing Certification within 2 years – Varies
• Education: Associate's or Bachelor's Degree in Nursing
• Work Experience: Nursing

Benefits & Perks

• Compensation: $37.16 per hour - $63.92 per hour. The actual offer is based on experience, qualifications, location, licenses, and other factors.
• Benefits: Carle Health offers a comprehensive benefits package for team members. For more details, visit careers.carlehealth.org/benefits.