Entry Level Sales and Customer Service Representative

Position Overview

The Entry Level Sales and Customer Service Representative at Florida Marketing North Inc. is responsible for enhancing customer satisfaction and retention by acting as a liaison between clients and their customers. This role involves providing exceptional customer service, educating customers about services, and ensuring a positive customer experience through effective communication and problem-solving. The position offers comprehensive training to equip representatives with the necessary skills to succeed in a fast-paced environment.

Key Responsibilities

• Assisting customers in person to improve customer satisfaction and increase retention.
• Building value in client services by educating customers on auto glass options, repairs, and replacements.
• Comparing and optimizing solutions to meet customer needs and documenting auto glass damage for insurance claims.
• Keeping in contact with customers over the phone to confirm transaction completions and installation dates.
• Training daily with upper management to stay updated on client promotions, products, and sales structures.
• Collaborating with team members to exceed client goals.

Required Qualifications

• Bilingual communication skills in English and another language.
• High school diploma or GED.
• Strong verbal communication skills.
• Ability to assess challenges and be solution-oriented.
• Motivated and able to work in a fast-paced environment.
• Ability to build rapport with clients and consumers.

Preferred Qualifications

• Experience as a Customer Service Representative or Sales Representative.
• Exceptional student mentality and desire to enhance customer experience.

Benefits & Perks

• Comprehensive training provided to ensure success in the role.