Systems Support Technician

Position Overview

MP Materials (NYSE: MP) is rebuilding American industrial capability for a new era of autonomy, robotics, and electrification. We are the only U.S. company with a fully integrated rare earth supply chain—from mining and refining to advanced metal and magnet manufacturing. Our products include both the critical materials used to make permanent magnets and the finished magnets themselves—enabling next‑generation technologies in robotics, automation, aerospace, transportation, defense, and energy systems. These materials are the foundation of physical AI—the convergence of computation, movement, and control. We hire ambitious, mission‑driven people who want to tackle complex challenges and shape the future of strategic industries. Our culture is rooted in teamwork, resiliency, and integrity, with a deep commitment to operational excellence and national purpose. We are seeking a Systems Support Technician to join the MP Materials Information Technology support team. This entry‑level technical role requires a wide range of technical skills to provide end‑user support, environment maintenance, and technical implementation projects at our Magnetics Facility. Location: Fort Worth, TX.

Key Responsibilities

• Troubleshoot software, hardware, and peripherals.
• Install Windows Operating Systems, including PC imaging and deployment.
• Perform software installation and maintenance.
• Configure and deploy IP telephony and unified communications software and devices (Microsoft Teams).
• Update and maintain inventory and I.T. documentation.
• Perform technical environment reviews.
• Configure, support, and troubleshoot Apple iOS mobile devices.
• Create tickets using ticketing procedures and follow escalation procedures.
• Validate incidents by verifying alarms and escalating as necessary.
• Open and manage cases with third-party vendors (Dell, Lenovo, Microsoft, etc.).
• Conduct ticket follow‑up and quality assurance.
• Provide night and weekend support coverage and project work as necessary.
• Escalate tasks to senior support team members.
• Perform other related tasks as required.

Required Qualifications

• Education: Associate’s degree in computer science or a combination of certification and 2+ years of related experience.
• Extensive experience with PC hardware setup and installation.
• Extensive knowledge of the Microsoft Windows operating system.
• Familiarity with Microsoft Power Shell.
• Experience configuring, managing, and troubleshooting Apple iOS devices.
• Familiarity with Active Directory and Office 365 user and permissions management.
• Understanding of Virtual Private Networks.
• Familiarity with basic networking concepts (TCP/IP switching and routing, DHCP, DNS, SNMP).
• Strong problem‑solving skills and attention to detail.
• Excellent customer service, written, and verbal communication skills.
• Self‑directed and highly motivated.