Work from Home CSR

Position Overview

Superior Roustabout Co is seeking a dedicated and friendly Customer Service Assistant to join our dynamic remote team. As a core part of our customer success department, you'll play an essential role in ensuring a positive experience for our clients across all channels. We are looking for someone with excellent communication skills, a strong sense of empathy, and the ability to resolve customer inquiries efficiently and professionally. Superior Roustabout Service Inc operates in the HR & Staffing industry.

Customer Service Representative Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out to answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensuring customer satisfaction and providing professional support.

Customer Service Representative Requirements

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Benefits & Perks

• Compensation: $20 – $26 hourly
• Employment Type: Full-time
• Languages: English – Advanced
• Experience: Required