Mac Support Engineer

Position Overview

We are seeking a Mac Support Engineer in Miami, FL. In this role, you will provide onsite Level 12 support for macOS devices, applications, and peripherals while ensuring excellent customer service and technical support in an enterprise environment.

Key Responsibilities

• Provide onsite Level 12 support for macOS devices, applications, and peripherals
• Install, configure, and troubleshoot MacBooks, iMacs, and macOS operating systems
• Diagnose and resolve hardware, software, application, and network-related issues
• Support Apple services including Apple ID, iCloud, File Vault, and Time Machine
• Perform macOS upgrades, security patching, and software deployments
• Provision and decommission Mac devices for user onboarding and offboarding
• Coordinate with vendors for hardware repairs and replacements
• Document incidents, requests, and resolutions in a ticketing system
• Deliver excellent customer service and provide end-user guidance as needed

Required Qualifications

• 3-5 years of hands-on experience supporting macOS in an enterprise environment
• Strong knowledge of macOS troubleshooting and Apple hardware diagnostics
• Experience with MDM solutions (JAMF - Optional)
• Understanding of networking fundamentals (Wi-Fi, VPN, TCPIP, DNS)
• Familiarity with ticketing systems such as Fresh service
• Knowledge of Mac security best practices
• Strong communication and customer service skills
• Ability to work independently in an onsite support environment