Full Time Field Service Technician

Position Overview

Robotics and Digital Solutions (RDS) Division of The Hillman Group is seeking a Full Time Field Service Technician – California East Bay. In this role, you will train on key duplicating (Minute Key) kiosks, tag engraving (Quick Tag) kiosks, as well as 3rd party service kiosks (Eco-ATM, Pokémon). You will manage a territory of 70+ kiosks, working around 40 hours per week. Compensation is $20-24 an hour and comes with a company car, cell-phone reimbursement, and a corporate gas card.

Key Responsibilities

• Re-stock and perform routine service on kiosks based on demand or schedule.
• Perform on-call repairs or adjustments when a machine goes out of order.
• Install new kiosks or swap in newer machines in the local area.
• Monitor machines daily for issues and coordinate with stores to resolve connectivity or power problems.
• Keep track of inventory for re-stocking kiosks under your care.
• Grow territory revenue by optimizing machine locations, uptime, product mix, and store relationships.

Required Qualifications

• High School Diploma or GED
• Experience with tools and troubleshooting mechanical problems
• Ability to read, write, and speak fluent English, including technical jargon
• Must have a valid driver's license with a clean driving record
• Must have a reliable cell phone (reimbursed)

Preferred Qualifications

• Background in electromechanical repair and maintenance
• Prior experience in retail merchandising, field operations, and customer service
• 1-3 years of experience in a similar role

Benefits & Perks

• World Class Benefit plans including Health, Dental, Life-, Short- and Long-term disability insurance, as well as a 401k plan
• Wellness Program
• Employee Stock Purchase Plan
• Vacation/Paid Time Off/Sick Days/Floating Holidays