Inside Sales Representative

Position Summary

The Inside Sales Representative (ISR) is responsible for driving revenue growth by managing inbound and outbound sales activities, supporting field sales teams, and delivering exceptional customer service. This role serves as a critical point of contact for customers, providing equipment rental solutions, pricing, availability, and coordination to ensure a seamless customer experience.

The ISR reports to the regional sales manager and partners closely with outside sales, operations, and branch teams to maximize fleet utilization and achieve revenue and profitability targets.

Key Responsibilities

Sales & Revenue Growth

• Respond to inbound customer inquiries via phone, email, and digital channels regarding equipment, availability, and pricing
• Generate quotes and convert opportunities into confirmed rental contracts
• Proactively identify and pursue sales opportunities through outbound calls, bid tools, follow-ups, and account development
• Support strategic growth initiatives within assigned territories, industries, or business units
• Upsell and cross-sell specialty products, services, and value-added solutions

Customer Relationship Management

• Build and maintain strong relationships with new and existing customers
• Act as a trusted advisor by understanding customer needs and recommending appropriate rental solutions
• Ensure high levels of customer satisfaction through responsiveness and issue resolution
• Maintain accurate customer records and activity in Salesforce

Operational Coordination

• Collaborate with branch operations, logistics, and field teams to ensure timely delivery and pickup of equipment
• Resolve order issues, billing discrepancies, and service concerns efficiently
• Ensure compliance with company policies, safety standards, and contract requirements

Support to Field Sales

• Partner with Outside Sales Representatives (OSRs) to support key accounts and project-based opportunities
• Prepare quotes, contracts, and supporting documentation for large or complex deals
• Assist with pipeline management, reporting, and sales tracking
• Help drive territory coverage and customer engagement between field visits

Qualifications & Requirements

Education & Experience

• Bachelor's degree in Business, Sales, Marketing, or related field (preferred), or equivalent experience
• 2-5 years of inside sales, customer service, or equipment rental industry experience
• Experience in construction, industrial, or specialty rental environment is a plus

Skills & Competencies

• Strong sales acumen with proven ability to close and grow business
• Excellent communication skills (phone, email, and interpersonal)
• Customer-focused mindset with strong problem-solving abilities
• Ability to multitask and manage competing priorities in a fast-paced environment
• Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office
• Detail-oriented with strong organizational skills

Key Performance Indicators (KPIs)

• Revenue growth and rental volume
• Quote-to-order conversion rate
• Salesforce Accuracy
• Customer retention and satisfaction
• Call activity and outbound prospecting metrics
• Fleet utilization and margin contribution

Work Environment

• Primarily office-based role within a branch or remote
• Frequent communication with internal teams and customers
• May require occasional extended hours to support customer needs

Core Responsibilities

• Answer incoming calls, emails, and web requests
• Maintain ongoing contact with repeat and B/B+ customers
• Process Book & Bill Opportunities
• Fully utilize Sales Force/Deal Manager for all sales processes/opportunities
• Partner with OSR's to:
• Manage A accounts and schedule appointments for new/follow-up visits
• Prospect and provide leads/Bid schedules information
• Utilize Construction Network Platforms to identify sale opportunities
• Track opportunities and support submission/completion of sales tasks/paperwork
• Qualify inbound leads
• Act as the day-to-day contact when outside reps are in the field
• Build relationships with contractors, buyers, and procurement teams
• Support A/R efforts for both A & B Customers
• Follow up on quotes and past rentals
• Quote equipment/products and confirm availability
• Apply discounts, contract pricing, and promotions within guidelines
• Create rental contracts, orders, and reservations
• Modify or cancel bookings as needed
• Match customer needs to available fleet
• Recommend alternatives when inventory is tight
• Upsell add-ons (attachments, services, delivery, protection plans)
• Cross-sell related products or services
• Equipment rental: add fuel, damage waiver, delivery, accessories

Goals:

• Assist with maintaining compliance for sales/revenue process
• Turn opportunities into orders
• Keep customers engaged daily
• Coordinate with operations
• Remove friction from the sales process

The estimated hourly rate for this role is $35.00/hr - $41.00/hr

#LI-NP1:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use.

Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Skills:

• Accounts Receivable
• Billing
• Business Growth
• Calendar Management
• Commercial Construction
• Communication Skills
• Conservation
• Construction
• Contact Management
• Contract Creation
• Contract Requirements
• Corporate Policies
• Cross-Selling
• Customer Experience
• Customer Relations
• Customer Relationship Management (CRM)
• Customer Retention/Renewal
• Customer Satisfaction
• Customer Support/Service
• Documentation
• Electrical Utility
• Equipment Rentals
• Field Sales
• Fortune 500 Customers
• Inside Sales
• Interpersonal Skills
• Logistics
• Maintain Compliance
• Marketing
• Meet Sales Quota
• Metrics
• Multitasking
• Needs Assessment
• Partner Sales
• Performance Metrics
• Pricing
• Problem Solving Skills
• Profit & Loss
• Purchasing/Procurement
• Regional Sales
• Rentals
• Revenue Growth
• Revenue Management
• Revenue/Sales Reporting
• Safety Standards
• Sales
• Sales Management
• Sales Operations
• Sales Pipeline
• Sales Prospecting
• Sales Qualification
• Sales Support
• Salesforce.com
• Telephone Skills
• Time Management
• Track Customer Issues
• Up-Selling
• Vehicle Fleets

Xylem Inc