Education Services Manager

Education Services Manager locations:

Genesis A-Frame Office Building

Time type: Full time

Posted on: Posted Today

Job requisition : JR105671#

• GENESIS HEALTHCARE SYSTEM

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis Health Care System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.

Position Details:

Work Shift: Day Shift (United States of America)

Scheduled Weekly Hours: 40

Department: Staff Development

Overview of Position:

The Manager of Education Services provides oversight for the operations of Staff Education and the Medical Staff Library. Oversees the assessment, planning and implementation of continuing education programs for the healthcare professionals at Genesis Health Care System. Develops and implements programs for the Leadership Team. Interacts with department managers and division directors to meet the education needs of the various areas.

ESSENTIAL DUTIES

• 1. Assess organizations education needs in a systematic manner.
• 2. Demonstrates ability to align education initiatives to the organizational goals and objectives.
• 3. Provides consultation to others in the assessment, planning, implementation and evaluation of the education process.
• 4. Systematically evaluates and/or updates the curriculum of education programs based on feedback from surveys, changes in research and/or systems, and regulatory standards.
• 5. Oversees regulatory compliance, analysis and reporting requirements to ensure proper compliance with regulatory standards including ONA continuing education, OSMA, CME accreditation, AHA certification and HFAP accreditation.
• 6. Promotes best practice approaches to the development and implementation of continuing education program needs across the organization.
• 7. Evaluates education programs for their ability to positively affect organizational change.
• 8. Facilitates a collaborative relationship with outside organizations.
• 9. Participates in interdisciplinary committees.
• 10. Completes projects as assigned.

QUALIFICATIONS

• 1. Masters degree in nursing.
• 2. Excellent interpersonal, decision-making, conflict resolution and investigative skills.
• 3. Demonstrated excellence with listening, verbal and written communication skills.
• 4. Ability to provide outstanding customer service and maintain a high degree of confidentiality.
• 5. Knowledge of current standards of practice related to education and healthcare.
• 6. Ability to present material in written and verbal format for various audiences.
• 7. Ability to read, comprehend and calculate information.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS

• 1. Living the Genesis Mission, Vision and Values.
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
• 2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers).
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.).