Web Chat Agent

At Rise’n Roll, we believe that sweet moments start with genuine connection — and that includes every digital hello. We’re looking for a Digital Delight Specialist to be the friendly voice behind our online presence — serving up smiles one chat at a time.

✨ Who You’ll Be
You’re a keyboard conversationalist — quick with your wit, faster with your fingers. You know how to turn a simple question into a memorable interaction. You don’t just answer — you engage. Whether a guest is looking for the flakiest cinnamon roll or checking on an order, you’re ready to guide them with kindness and know-how.

🧑‍💻 Your Core Ingredients (Responsibilities)
Be the real-time companion to our online visitors via web chat.

Help customers find products, track orders, and get answers — fast and warmly.

Stay sharp on new promotions, menu changes, and store updates.

Smoothly hand off complex issues to the right in-house teams.

Keep every conversation crisp, clear, and joy-filled.

🎯 What We Knead From You (Requirements)
Typing speed that keeps up with your customer care.

Experience in hospitality, retail, or digital support is helpful — but heart is what matters most.

Ability to juggle multiple chats without losing your cool (or your place).

Solid grammar, friendly tone, and the kind of empathy that can be felt through text.

Familiarity with chat tools or help desk platforms is a bonus.

📚 The Recipe for Success (Qualifications)
High school diploma or equivalent.

Previous customer interaction experience preferred.

Detail-oriented and reliable with strong communication skills.

A mindset that sees every question as a chance to serve.

🌟 What You’ll Love (Benefits)
Weekly pay with competitive starting wages.

Flexible shifts — no late nights, and always Sundays off.

Employee discounts on Rise’n Roll’s legendary baked goods.

A culture that values team spirit, kindness, and doing good work with a good heart.

Opportunities to rise within Rise’n Roll.