Patient Registration Representative

Position Overview

As a Patient Registration Representative at Texas Tech Unv Hlth Sci Ctr El Paso, you contribute to the TTUHSC El Paso patient experience by performing a variety of customer service duties in an outpatient clinical setting. No direct patient care is required. Travel Required: Up to 25%.

Key Responsibilities

• Serve as the primary point of contact for incoming patients and families at an assigned Texas Tech Physicians of El Paso ambulatory clinic.
• Greet all internal and external guests and visitors in a timely, courteous, and professional manner.
• Assist patients and families with all aspects of the check-in/check-out process.
• Interview patients and/or families to obtain demographic, financial, and insurance information.
• Update records accordingly to ensure accuracy.
• Ensure the financial integrity of patient services through insurance verification and collection of copays/deductibles.
• Process billing information in a correct and timely manner.
• Assist patients with completing required forms, understanding insurance coverage, and explaining available payment options.
• Schedule new and follow-up appointments on behalf of the patient.
• Occasionally register walk-in patients for Primary Care facilities.
• Coordinate patient flow as directed and notify appropriate personnel of potential delays or issues.
• Handle add-ons, reschedules, and cancellations in accordance with department protocol.
• Perform administrative tasks including answering phones, delivering messages, triaging calls, and scanning documents.
• Maintain the reception and waiting areas for the assigned ambulatory clinic.
• Ensure confidentiality of all patient records and information.
• Provide cross-coverage for various clinics as needed to meet operational and staffing requirements.
• Remain current with all licensure, certifications, and mandatory trainings required for this position.
• Adhere to all policies, procedures, and practices, including Regents Rules, TTUS, and other guidelines.
• Demonstrate and promote TTUHSC EP's Values of Service, Respect, Accountability, Integrity, Advancement, and Teamwork.
• Perform additional duties as assigned.

Required Qualifications

• A High School diploma or GED.

Preferred Qualifications

• Customer service experience in a healthcare setting.
• Previous experience interacting with patients.
• Knowledge of basic medical terminology.
• Experience with Electronic Medical Records (EMR) Systems.
• Bilingual in Spanish.
• Excellent communication (written and verbal) and interpersonal skills.

Benefits & Perks

• Compensation: Commensurate upon the qualifications of the individual selected and in accordance with budgetary guidelines.
• Job Type: Full Time
• Pay Basis: Hourly
• Work Location: El Paso