Remote Helpdesk Technician - Tampa, FL ONLY

Position Overview

FusionTek is a Managed Service Provider with offices in Kirkland, WA; Federal Way, WA; Washington, DC; and Tampa, FL. Since 2007, we have been focused on IT infrastructure management for small- to mid-sized businesses. We are looking for a Remote Help Desk Technician—an energetic, results-oriented professional dedicated to client satisfaction. In this role, you will troubleshoot technical issues on Windows 10/11 and MacOS, work with Office 365, manage Active Directory user accounts, and clearly translate technical concepts to non-technical users. Our culture is built around teamwork, continuous growth, integrity, and ownership.

Key Responsibilities

• Provide remote desktop and laptop support by troubleshooting break/fix issues, performing application installations, and configuring user settings. Investigate and remediate malware alerts and assist users with enrolling in multi-factor authentication.
• Document, track, and escalate tickets through our ticketing system while keeping our documentation platform up-to-date.
• Collaborate with a talented team to deliver exceptional service to our clients—all from the comfort of your remote workspace.
• Adhere to the working hours from 8:30 AM to 5 PM EST.
• This position is mainly remote, with occasional in-office attendance required to collect shipments or equipment as necessary.

Required Qualifications

• Minimum of 2 years of professional IT support experience
• Applicants must reside in the Tampa, FL vicinity
• Working knowledge of Windows 10, Windows 11, and MacOS
• Working knowledge of the Microsoft 365 office suite
• Strong time management skills
• Excellent verbal and written communication skills
• Ability to lift and carry equipment up to 50 pounds
• Reliable internet connection and a quiet workspace for remote support

Preferred Qualifications

• Preferred experience in an MSP/MSSP environment
• Knowledge of Office 365 cloud services is a plus
• Knowledge of Azure and/or AWS is a plus
• A+ and/or Network+ certifications are preferred
• Experience with ticketing systems; familiarity with Autotask is a significant advantage

Benefits & Perks

• Hourly range - $25 to $30/hour
• Competitive pay with quarterly bonus eligibility
• 90% of your medical/dental/vision insurance paid by the company
• 401(k) plan with 4% company matching and immediate vesting
• Paid holidays and 17 days of PTO in year one
• Educational reimbursement for certification tests and company-supplied training resources
• Monthly cell phone stipend
• Fun team events