Administrative Assistant (Workers Comp/ PIP)

Position Overview

The administrative assistant works closely with the Worker Compensation-Personal Injury team to promote the mission, vision, and values of the organization. The role involves understanding the daily needs of the department, interpreting priorities, and maintaining an efficient work environment. The assistant will work directly with practice staff to ensure all patients’ individual needs are met while upholding HIPAA, maintaining patient records, explaining common medical procedures, and assisting in the overall success of the department.

North American Medical Associates is a fast growing and multi-specialty medical practice with a team of doctors and professionals devoted to diagnosing, managing, and treating disorders. The practice aims to go beyond treatment by improving quality of life and productivity.

Salary: $20 and up according to experience

Key Responsibilities

• Assist patients, claim adjusters, and attorneys with all their needs as it relates to workers comp or personal injury related claims.
• Assist patients who have been injured at work or in a motor vehicle accident with scheduling appointments for doctors.
• Assist attorneys by gathering the correct paperwork and providing necessary information.
• Work with attorneys and doctors to set up IMEs and Narrative Reports.
• Verify that pertinent information regarding patients’ accidents is noted in the doctor's office records and ensure the claim adjuster is up to date with each claimant’s care.
• Confirm that claims are open and active, and that medical bills will be covered. Assist callers as needed, transferring them appropriately and advising if a direct number is available for future contact.
• Maintain open lines of communication with all staff.
• Attend meetings, collect data to develop weekly, monthly, and yearly reports, compose meeting minutes, and deliver presentations/reports to internal and external stakeholders as required.
• Perform other duties as assigned in support of the mission to ensure consistent high-quality service delivery.

Benefits & Perks

• Benefits: Medical, Dental, Vision, Prescription, 401k, PTO and other miscellaneous benefits