Consumer Relations Associate

Position Overview

Becoming a member of Nike equates to being welcomed into an inclusive and diverse team that fosters personal growth and professional development in a relaxed work environment that values authenticity. Coupled with a considerable employee discount and top-tier benefits, we are optimistic that you will have a great experience as part of our team.

If you enjoy guiding individuals and possess a strong interest in the retail sector, the Nike Coach role could be the perfect fit for you. Our aim is to provide an exceptional experience for both our Nike colleagues and customers, and the Coach position is crucial in achieving this objective. Your comprehension of retail store processes brings transparency to your team, while your capacity to motivate colleagues and supervise subordinates yields positive outcomes.

Key Responsibilities

• When we prioritize selling and service, we are better equipped to create exceptional consumer experiences defined by encouragement, relationship-building, and a profound comprehension of our product offerings.
• When focusing on team and culture, it involves giving importance to colleagues by recruiting, nurturing, and retaining essential personnel.
• Maintains a workplace that is secure, orderly, and productive through operational effectiveness.
• The primary goal of visual merchandising is to integrate the worlds of sports and fashion through compelling narratives.
• Digital: Improves and fosters the association between online and real-world services by incorporating in-person elements.

Required Qualifications

• In a three-year span within the retail industry, duties involved overseeing operational procedures and providing high-quality service to customers, resulting in a wealth of experience.
• Having a year's worth of experience leading.
• Shown adeptness in recruiting, structuring, and overseeing top-notch teams.
• Enthusiasm for engaging with consumers and inspiring them to participate in the Nike Membership program.
• To be digitally literate, one must have a proactive approach towards learning and be able to adjust rapidly to evolving technological demands.
• Showing adaptability and being willing to work a mix of shifts, including mornings, evenings, weekends, and holidays, depending on company needs.
• Physically able to rotate, bend, crouch, reach, climb a ladder, and be on their feet for extended durations, with or without necessary support.
• Competence in verbalizing concepts in the English language.
• Applicants are expected to have a high school diploma or GED, and any additional education completed would be considered a valuable asset.

Benefits & Perks

• Central to our organizational ethos is the belief in investing in our employees' success, with specific attention given to areas like transportation and financial health to facilitate the realization of each individual's potential.