Senior Manager, Fraud Operations

Reports to:Director of Operations

Location:Miami, FL (Hybrid) / US Remote

About the Company

At BMG Money, our mission is to provide access to affordable and responsible credit for underserved consumers facing unexpected expenses. We all share one vision—Redefining lending through technology, where underserved individuals can thrive financially through forward-thinking, responsible, and innovative financial solutions.

Position Overview

As we broaden our market reach and expand our consumer finance product offerings, we are establishing a next-generation fraud and payments risk capability. In this role, you will design and scale systemic safeguards that protect the company from fraud and financial crime while enabling growth across both current and future products. Working collaboratively with Enterprise Controls and Payments functions, you will own day-to-day fraud operations, risk detection, and funds flow monitoring – a role that goes beyond traditional fraud management.

Key Responsibilities

• Develop and execute fraud and funds flow risk strategies aligned with the company's growth agenda.
• Anticipate evolving fraud patterns as new consumer finance products are introduced.
• Build dashboards and KPIs that track anomalies (refund-to-source integrity, velocity/structuring, cross-border flows).
• Leverage machine learning and AI modeling to enhance detection, predict emerging fraud typologies, and continuously strengthen defenses.
• Own operational fraud detection and resolution processes across application, funding, repayment, and refunds.
• Ensure strong preventative controls (refund-to-source enforcement, debit card ownership validation, automated deduction stops).
• Implement monitoring and exception reporting (rail mismatches, shared identifiers, dormant account exploitation).
• Partner with Enterprise Controls and Payments (covering ACH, debit, payroll, wallets) while owning the operational fraud decisioning and monitoring layer.
• Stand up and scale a fraud operations team by recruiting, coaching, and growing diverse talent.
• Deploy leading fraud tools and vendor solutions that extend across fraud + AML use cases.
• Embed fraud and AML controls into new product launches and market entries to ensure scalability from inception.
• Ensure compliance with regulatory expectations (CFPB, FDCPA, TCPA, BSA/AML).
• Prepare leadership and Board reporting on fraud/financial crime risk posture and emerging vulnerabilities.
• Advise senior leadership on fraud and payments risk strategy as products expand.
• Establish a “one-to-one traceability” culture: ensuring funds in equal funds out, with no breaks in attribution.

Required Qualifications

• 7–10+ years of experience in fraud operations, payments risk, or AML operations within consumer finance (lending, banking, cards, or fintech).
• Broad understanding of consumer finance products and associated fraud typologies, with the ability to adapt frameworks to new products.
• Deep knowledge of various payment rails.
• Proven ability to build fraud capabilities in a scaling environment.
• Strong analytical and problem-solving skills with a track record of using data to design systemic controls.
• 3+ years of leadership experience developing high-performing teams.
• Knowledge of major fraud schemes (synthetic ID, ATO, overpayment/refund manipulation, velocity/structuring).
• Bachelor's degree required; advanced degree or certifications (CFE, CAMS) are a plus.
• Flexibility and commitment to respond during critical fraud incidents, recognizing the need for immediate action even outside normal business hours.