Operations Coordinator

Position Overview

Operations staff ensures the highest possible level of service is offered to residents, guests, and service providers. They are responsible for meeting, greeting, and registering guests and residents, as well as assisting in the operations of the property. They accurately maintain daily logs, records, and forms, and must be able to understand and react to emergency situations. This role is not a class D security guard position nor does it provide access control to the front of the property. The Operations Staff reports to the Operations Manager.

Key Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Works shifts that are subject to change based on property needs.
• Checks in with the Property Manager during the issuance of Tropical Storm or Hurricane Watch/Warning.
• Treats fellow employees, residents, and guests with courtesy and respect.
• Maintains assigned areas in a neat and safe manner.
• Follows and upholds safety procedures and immediately reports any issues to the Property Manager.
• Attends mandatory staff meetings.
• Supervises moves, deliveries, and monitors unit owner construction, reporting any damage to common areas immediately.
• Assists the Receiving Department in managing deliveries, moves, and construction workers in accordance with Regulations.
• Provides courteous assistance to Unit Owners, Residents, and Guests, referring unresolved questions to the Management office.
• Retrieves packages for Residents as needed, following proper release procedures.
• Relieves the Receiving Clerk and Front Desk staff as needed.
• Monitors Valet Personnel to ensure compliance with the Association's vehicular traffic Guidelines.
• Checks the First Alarm Panel at the beginning and end of each shift and reports any issues immediately.
• Assists the Property Manager and Administrative Assistant as needed.
• Responds to mechanical, medical, or police emergencies and assists as necessary.
• Reports problems immediately on an Incident Report.
• Performs any additional duties as assigned by the Operations Manager and/or Property Manager.

Required Qualifications

• Minimum of High School diploma or equivalency required.
• FA CPR AED Certification is desirable.
• Two to three years of experience in a similar position preferred.
• Effective written and verbal communication skills.
• Strong customer service, communication, and interpersonal skills.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required.
• Must maintain a valid Florida Driver's License.

Benefits & Perks

• Compensation: $26.00 per hour
• Benefits: Full comprehensive benefits including multiple medical plans, dental, and vision options.
• Time off benefits, paid holidays, and a 401k with company match.
• Occasional travel may be required to attend training and other company functions.