Help Desk Analyst - Columbus, OH

Help Desk Analyst

Columbus, OH

On Site Position; 3-month contract with the possibility of extension

Contract Position Summary

• FCDC is seeking a Help Desk Contractor to join our team.
• The contractor must be a U.S. citizen or a green card holder.
• Assign rights to applications.
• Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.
• Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.
• Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
• Deletion and disabling of users.
• Regularly scheduled cleanup of accounts.
• Remediation of issues related to user accounts.
• Management of secondary accounts and privileged access accounts.
• Solid technical background with service desk and desktop support.
• Basic understanding of the operations of the Active Directory.
• Basic understanding and operations of Outlook.
• Should be able to impact day one of this project.
• Basic endpoint deployment knowledge.
• Configuration of new device procurements.
• Deliveries of new procurements.
• E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment.
• Basic understanding of and operation of ITSM.
• Candidates must complete in-person technical and work style interviews (combined or separate) with the hiring manager, senior-level management, Enterprise IT, and related team members. This may include a hands-on technical assessment.
• Candidates must provide relevant professional references.