API Production Support Manager

Job Description

Hello! We are thrilled to announce an exciting opportunity to join our team at U.S. Bank Corp as an API Production Support Manager. In this role, you will play a critical part in ensuring the smooth operation and uptime of our API platform. We are seeking a talented individual with a strong technical background and excellent leadership skills to lead our team of production support engineers. If you are passionate about APIs, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

Your Responsibilities

• Oversee and manage the day-to-day operations of the API platform to ensure smooth functioning and availability.
• Lead a team of production support engineers, providing guidance, direction, and support to ensure timely and effective resolution of issues.
• Develop and implement processes and procedures to monitor and maintain the health and performance of the API platform.
• Collaborate with cross-functional teams, including development, testing, and infrastructure, to troubleshoot and resolve production issues.
• Identify areas for improvement and implement solutions to optimize the performance and stability of the API platform.
• Communicate with internal stakeholders, such as business partners and senior management, to provide updates on the status of production issues and resolutions.
• Stay up-to-date with industry trends and best practices to continuously improve the API platform and its support processes.
• Manage and prioritize a backlog of production support tickets, ensuring timely resolution and escalation when necessary.
• Monitor and report on key performance metrics to track the effectiveness of the production support team and identify areas for improvement.
• Identify and mitigate potential risks to the API platform and develop contingency plans to minimize downtime.
• Foster a positive and collaborative team environment, promoting knowledge sharing and cross-training among team members.
• Act as a subject matter expert for the API platform, providing guidance and support to other teams within the organization.
• Conduct regular performance evaluations and provide coaching and development opportunities to team members to enhance their skills and abilities.
• Manage vendor relationships for third-party tools and services used in the support of the API platform.
• Adhere to company policies and procedures, including security and compliance standards, to ensure the integrity and confidentiality of data on the API platform.

Equal Opportunity Employer

U.S. Bank Corp is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.