Entry Level Account Manager

Full Job Description

Techsolutionsexperts LLC is a sales and consulting firm helping business and residential customers in Miami, Florida (33165) stay connected in a digital-first world—powered by AT&T and DIRECTV. We are seeking an Entry Level Account Manager who will deliver exceptional customer experiences, provide tailored solutions, and build lasting client relationships.

As an Entry Level Account Manager, you will be the first point of contact for customers, guiding them through service selections, activations, and upgrades. This role offers hands-on training, helping you develop expertise in consultative sales, account management, and customer success while supporting both business and residential clients.

Day-to-Day Duties of the Entry Level Account Manager

• Engage with business and residential customers to assess service needs and recommend AT&T Fiber, wireless, smartphone, and DIRECTV solutions
• Explain product features, benefits, and promotions to help customers make informed decisions
• Coordinate activations, installations, and upgrades by verifying eligibility, managing documentation, and ensuring smooth transitions
• Maintain CRM records to track account activity, service milestones, and customer interactions for reporting and retention efforts
• Analyze customer feedback and usage trends to identify upsell and cross-sell opportunities
• Collaborate with internal teams to resolve service issues, refine workflow processes, and maintain standards for customer success

Qualifications

• High School Diploma or GED required; coursework in Business, Communications, or Marketing is a plus
• Experience: in customer service, account management, sales, or administrative operations preferred
• Strong communication and interpersonal skills, capable of explaining technical products clearly
• Proficient: in CRM platforms and digital workflow tools with a focus on data accuracy and account tracking
• Highly organized and adaptable, able to manage multiple accounts, service timelines, and campaign tasks in a fast-paced environment
• Bilingual: in English and Spanish (preferred)

Preferred Skills

• Consultative sales and solution-selling ability
• Client relationship management for both business and residential customers
• Attention to detail and follow-through on service delivery
• Problem-solving skills in customer-facing situations

Job Types

Full-time, Part-time

Pay

$3,500.00 - $4,000.00 per month

Work Location

In person