Owner Relations Representative

Position Overview

This role is responsible for handling owner inquiries through various channels including phone, email, and other communications. The candidate will work with multiple systems to retrieve and verify information, ensuring inquiries are addressed accurately and efficiently. Chesapeake Energy is an Equal Opportunity Employer that celebrates diversity and is committed to creating an inclusive environment for all employees.

Key Responsibilities

• Investigates and responds to phone calls, emails, and other owner inquiries.
• Navigates various systems to retrieve information to aid in inquiry resolution.
• Reviews updated process information and coordinates with other business unit groups and owners accordingly.
• Performs comment coding and routing processes to escalate inquiries to the proper department in a timely fashion.
• Performs address changes and basic updates to owner accounts.
• Identifies and sends written correspondence to the correct department.