ENTRY LEVEL - SERVICE TECHNICIAN

Position Overview

ENTRY LEVEL – SERVICE TECHNICIAN I. imes-icore USA is a CADCAM service company for the Dental industry, providing excellent customer service for CNC milling machines, 3D printers, 3D imaging scanners, intra-oral scanners and other CADCAM technologies. imes-icore USA, LLC is proud to be an equal opportunity workplace that reviews applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, military status, disability, or any other basis prohibited by law.

Key Responsibilities

• Customer support via online and phone.
• Directing customers verbally on technical procedures.
• In-house repair of machines.
• Organizing preventive maintenance and keeping track of inventory.

Required Qualifications

• Experience Required: Entry Level
• Requirements: Valid Driver’s License, reliable transportation, US Citizen or Permanent Resident
• Basic computer knowledge
• Familiarity with Windows OS – XP, 8, 10
• Ability to install and uninstall programs
• Able to follow detailed step-by-step instructions
• Proficiency with Microsoft Office – Word and Excel
• Strong mechanical aptitude and troubleshooting skills
• Proficient in using tools and service test equipment
• Capability to work both independently and as part of a team
• Self-starter with strong customer service and excellent communication skills
• Ability to operate remotely from the main office with minimal supervision
• Excellent judgment in customer relations and managing company resources
• Ability to interact with customers in a positive, professional manner
• Capability to lift, push, and pull up to 50 lbs

Benefits & Perks

• Salary: $32,000 per year ($15 / hour) starting pay
• Benefits: Medical, dental and vision benefits (through health contribution)
• Benefits: (FSA) Flexible spending account
• Benefits: Paid holidays, vacation, and sick days