Entry-Level Helpdesk Assistant

Entry Level Technology Jobs6 months ago
Sacramento, CA, United States
On-site
Full-time
Junior Level (1-3 years)

Job Description

Position Overview

We are seeking an Entry-Level Computer Support Assistant for our Help Desk team in Sacramento. In this role, you will be an integral part of the overall IT team providing technical assistance and support related to computer systems, hardware, and software. This is an ideal opportunity for teamplayers looking to start their IT career and enhance their support and problem-solving skills.

Key Responsibilities

  • Provide technical assistance and support related to computer systems, hardware, and software.
  • Answer users' questions and offer guidance on system and computer functions.
  • Train users on basic system operations.
  • Address system and user issues promptly and professionally.
  • Ensure timely resolution of technical issues to maintain smooth IT operations.

Required Skills

software troubleshooting
hardware troubleshooting
communication
customer service
technical assistance
help desk operations
teamwork
IT support