Hybrid Part-Time Member Service Representative, Winona MN

Position Overview

We’re looking for a friendly and motivated Part Time Member Service Representative to join our Winona, MN office. In this role, you’ll be the first point of contact for our members, providing exceptional service while assisting with everyday banking needs, answering questions, and guiding members toward financial solutions that support their goals.

At Altra, we believe in empowering our team to take the initiative and make every interaction count. This isn’t just about transactions – it’s about creating memorable experiences and helping our members achieve their financial goals.

Key Responsibilities

• Be the First Line of Support: Listen to members’ needs, solve issues with empathy, and make every experience exceptional.
• Promote Innovative Services: Educate members on our latest offerings – from ATM to Palm Authentication – and help them unlock the full potential of Altra’s services.
• Safeguard Member Information: Adhere to strict security standards and regulatory requirements to protect our members.
• Collaborate & Contribute: Work hand-in-hand with your team to keep operations smooth, efficient, and always focused on member satisfaction.

Required Qualifications

• A high school diploma (or equivalent) and a commitment to ongoing learning.
• A background in customer service; financial experience is a plus!
• Strong communication skills, with the ability to connect with members genuinely.
• Detail-oriented, professional, and tech-savvy – ready to help members with digital services.

Benefits & Perks

• Competitive starting rate of $17.00 per hour!
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after passing the language exam.
• Up to a 6% Employer-matched 401(k) plus an additional 3% employer contribution.
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.