Oregon Center for the Arts Box Office Specialist
Job Description
Position Overview
The OCA Box Office Specialist is responsible for ensuring hospitable, smooth, and efficient box office operations at the Oregon Center for the Arts. This customer-facing role supports SOU’s Music and Theatre departments, Chamber Music Concerts, the Tutunov Piano Series, and external partner events by managing ticketing systems, tracking daily sales and deposits, supervising student staff, and troubleshooting technical issues. The position requires excellent interpersonal skills, strong organizational abilities, and flexibility to work evenings, weekends, and special events. Compensation Range: $18.15 - $19.68 per hour or $1,416.15 - $1,534.95 @ 0.45 FTE. Application must be received by May 16, 2025, with an anticipated appointment begin date of June 2, 2025.
Key Responsibilities
- Supervise all box office operations during program performances and events while ensuring seamless customer service.
- Assist the OCA Production Manager with recruiting, interviewing, hiring, onboarding, and training of box office student staff.
- Schedule work shifts and supervise student staff performance during regular hours as well as evenings and weekends.
- Ensure PCI compliance for credit card transactions and implement secure payment processing practices.
- Troubleshoot ticketing software and technical issues, manage ticket sales records, and generate accurate deposit reports.
Required Qualifications
- Two years of general clerical experience, including one year with typing, word processing, or document generation; or an Associate's degree in Office Occupations/Office Technology; or a certificate in Office Occupations with one year of clerical experience.
- Ability to substitute college courses in Office Occupations or Office Technology for the required experience on a year-for-year basis.
Preferred Qualifications
- Prior experience in a box office role with familiarity in ticketing software platforms.
- Technical troubleshooting skills and knowledge of PCI compliance standards.