Care Coordinator, Inbound Team (Medical Call Center Representative) (Sandy Springs, Georgia)

Position Overview

Ennoble Care is a mobile primary care, palliative care, and hospice service provider serving patients across New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Our clinicians provide in‐home care to patients with chronic conditions and limited mobility. We also offer programs such as remote patient monitoring, behavioral health management, and chronic care management, driven by our motto, "To Care is an Honor."

We are seeking a full time Medical Call Center Representative to join our Sandy Springs, Georgia office. In this role, you will work closely with clinicians, staff, and patients to ensure that immediate patient needs are met and that Ennoble Care delivers high quality care.

Key Responsibilities

• Maintain frequent contact with patients to provide support and manage compliance with care management programs.
• Document all client communications (verbal or written) accurately.
• Coordinate with primary care clinicians or their designees regarding emergent or life-threatening patient needs to ensure complete and accurate care plans.
• Collaborate with cross-organizational teams to meet the needs of patients, their families, and partner facilities.
• Utilize technology including secure email, telephone systems, and electronic medical records effectively.
• Adhere to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications.
• Deliver excellent customer service as reflected by positive feedback from patients and clients.
• Support team members and contribute positively to the department.

Required Qualifications

• Must be comfortable speaking on the phone for extended periods.
• Must be compassionate and empathetic towards patients, always demonstrating exceptional customer service.
• At least one year of call-center experience in a healthcare setting.
• Knowledge of basic healthcare terms, conditions, roles, and care principles.
• Ability to take accurate notes and document tasks in a timely manner.
• Strong multitasking skills, managing various patients and workstreams efficiently.
• Ability to thrive in a fast-paced environment.
• Proficiency in using a computer, including Outlook and other Microsoft Office programs.
• Must be able to pass a drug screen and background check, and be adaptable, a team player, and eager to learn continuously.

Benefits & Perks

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
• Paid Time Off
• Paid Office Holidays
• Paid Sick Time
• 401(k) with up to 3% company match.
• Referral Program
• Payactiv: pay-on-demand—cash out earned money when and where you need it!