Account Executive, Ticket Service & Retention

Position Overview

We are seeking a dedicated professional to deliver effective customer service while managing season ticket renewals and memberships. This role focuses on maximizing upgrade and new sales opportunities, executing season ticket holder benefits, and implementing retention strategies through customized communications and events.

Key Responsibilities

• Provide effective customer service for all internal and external customers by leveraging in-depth knowledge of products and programs and communicating effectively with team members.
• Renew season tickets and Red Raider Club memberships from the assigned account base while maximizing upgrade and new sales opportunities.
• Meet renewal goals for each sport by making daily outbound phone calls, sending text messages and emails, setting up and completing face-to-face meetings, and securing referrals, add-ons, and upgrades.
• Execute the season ticket holder benefits program.
• Develop and implement retention strategies to deliver customized communications, events, and benefits that engage customers and drive loyalty.
• Actively pursue and convert season ticket referrals.
• Collaborate with event operations, ticket operations, marketing, Red Raider Club, and other departments in a professional manner.
• Maintain and update accurate records of all activities and sales in the ticketing database (Paciolan) and the CRM system (Salesforce).
• Comply with all NCAA, Big 12, and Texas Tech University rules, regulations, and policies.
• Assist at home games and other special events as needed.

Required Qualifications

• Education: High school graduation; Experience Required: five (5) years progressively responsible related experience (additional education may exchange for required experience on a year for year basis).