Sr Data Scientist- People Analytics

Position Overview

The Human Resource Analytics team at Citizens Bank drives the organization's understanding of workforce insights and organizational health by leveraging holistic, data‐driven approaches. In this role, you will transform complex people data into actionable insights that enhance performance, retention, and overall organizational agility. The ideal candidate is a change agent with strong quantitative skills, the ability to manage multiple projects, and excellent communication skills for both executive and technical audiences.

Key Responsibilities

• Synthesize business goals and strategy with HR, productivity, and market data to build integrated, tangible recommendations on talent and culture topics that drive individual and organizational outcomes.
• Consult with business clients on workplace insights including diagnoses, research design, hypothesis testing, advanced analyses, visualization, and presentation.
• Translate complex analyses into clear visualizations and storytelling for executive audiences.
• Design and consult on talent assessment methodologies, utilizing both internal and third-party data.
• Apply best practices for artificial intelligence and machine learning in HR analytics.
• Project manage key initiatives to drive efficiency and value and assist with change management efforts.
• Assist in the development, execution, and evaluation of client OKRs and human capital KPIs.
• Partner with and train clients and HR stakeholders on data literacy and the effective use of self-service analytics tools.
• Advise on enterprise-level analytics strategies and contribute to data governance priorities.

Required Qualifications

• Expertise in qualitative and quantitative research methodology, data management, visualization, and storytelling.
• Strong decision-making, interpersonal, influencing, and collaboration skills.
• Proficiency in change management approaches (e.g., PROSCI) and advanced analytical problem-solving techniques.
• Demonstrated ability to build talent assessment methodologies and deep knowledge of pre-employment assessment practices.
• Excellent communication skills with the ability to articulate complex data insights to both technical and non-technical audiences.
• Strong project management background with experience managing multiple client groups simultaneously.
• Proficiency in data querying languages (e.g., SQL), scripting languages (e.g., R or Python), and advanced analytical tools (e.g., Tableau, PowerBI, etc.).
• Hands-on experience with machine learning techniques and familiarity with natural language processing applications.
• Highly proficient in Excel and PowerPoint with strong attention to detail and documentation.
• Advanced degree (PhD, Masters, or equivalent expertise) in fields such as Industrial/Organizational Psychology, Organizational Behavior, Behavioral Economics, or related disciplines.
• At least 8+ years of client-facing People Analytics, Workforce Strategy, Business Intelligence, or Human Capital Consulting experience, preferably in complex organizations.
• Experience leading large-scale HR or analytics programs, with exposure to Bayesian estimation, machine learning, natural language processing, cloud-based computing, or Artificial Intelligence strongly preferred.

Preferred Qualifications

• Ability to handle multiple projects while meeting deadlines and documenting progress.
• Proficiency in agile and design-thinking methodologies.
• A learning orientation with an active exploratory mind and eagerness to learn from others.
• Experience with AWS Cloud suite, Snowflake, Oracle HCM, and Service Now.

Benefits & Perks

• Compensation: Accurate pay guidance will be discussed with qualified candidates by a recruiter.
• Work Schedule: 40 hours per week, 8:30–5, with a hybrid model (4 days onsite at a Citizens corporate office and 1 day remote).