Customer Support (Prominent Cruise Line Client)

Position Overview

Customer Support (Prominent Cruise Line Client) – Support a well-known cruise line catering to Spanish-speaking clientele via the Arise® Platform. This remote opportunity allows you to work from home, avoid daily commutes, and set your own schedule. If you are bilingual with a passion for customer service, this role is for you.

Key Responsibilities

• Manage incoming calls in English and Spanish from customers arranging cruise vacations
• Assist travel agent partners with booking inquiries
• Make outbound calls to internal departments or customers for updates and clarifications
• Redirect calls to the proper departments or account representatives
• Deliver informed, friendly support while navigating various systems
• Provide calm, professional service to a diverse range of callers

Required Qualifications

• Bilingual Proficiency: Fluent in English and Spanish (written and spoken)
• Excellent communication and active listening skills
• Strong problem-solving abilities
• Patience, empathy, and a friendly, professional demeanor
• Ability to remain composed under pressure; self-motivated with strong attention to detail
• Willingness to complete mandatory training and certification (training may not be compensated)

Benefits & Perks

• Remote Work Opportunity: Work from home with flexibility
• Set your schedule based on available program hours
• Provide remote support for renowned company programs
• Reduce commute-related costs and save valuable time
• Work independently or join a Service Partner company