Coord - CC Admin; Chicago

Position: Coord - CC Admin (Chicago)

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Description

Caring is one of United's most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, Mileage Plus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.

Job overview and responsibilities

The CC administrative coordinator supports the day-to-day administrative related activities within the Contact Center division. The Admin Coordinator takes on the lead role to ensure clerical activities associated with the administrative functions are maintained at the highest standards. This role coordinates, maintains, and oversees multiple programs including onboarding/offboarding, various leaves of absences, returns to work, training support, payroll closeouts, budget support and statistical closeouts.

• Performs a wide variety of administrative functions assist leadership and frontline: coordinate, maintain, and oversee multiple programs, including any of the following but not limited to onboarding/offboarding, various leaves, on the job injuries, payroll closeouts, budget support and statistical closeouts assigned by assist managers and supervisors
• Liaison with various departments and representatives included but not limited to Operations, IT, Human Resources, Employee Service Center, Training and Payroll through verbal and written communication
• Provides clarification on work rules, attendance, vacation and holiday programs
• Acts as a subject matter expert and continuously reviewing processes for improvement
• Acts as a resource to assist in resolving complex administrative issues and performs other duties pertinent to support the organization

Qualifications

What's needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• 2+ years of experience in administrative roles
• Experience with Outlook
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Associate degree or 2 years of relevant work experience
• Business Administration/Workforce Management
• 2+ years' experience working in Contact Centers
• Experience working in a union environment
• Experience with Workforce management applications
• Experience with Microsoft Word
• Experience with Microsoft Excel
• Experience with Microsoft One Note

Compensation

The base pay range for this role is: $41,610.00 to $54,252.00.

The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education and skills. This position may also be eligible for bonus and/or long-term incentive compensation awards.

Benefits

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

Equal Opportunity Employer

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact