Chief Operating Officer (COO)

Position Overview

The Hydromat Chief Operating Officer Position is intended to support day-to-day operations management and continual improvement, ensuring that our business is well-coordinated and productive. The areas of responsibility for this role are very broad and will require thorough knowledge of Hydromat processes, procedures, as well as industry-specific standards and requirements.

Key Responsibilities

Professionalism:

• Approaches others in a tactful manner.
• Reacts well under pressure.
• Treats others with respect and consideration regardless of their status or position.
• Accepts responsibility for own actions.
• Follows through on commitments.

Technical Skills:

• Strive to continuously build knowledge and skills and share expertise with others.

Customer Service:

• Manage difficult or emotional customer situations.
• Respond promptly to customer's needs.
• Solicit customer feedback to improve service.
• Respond to requests for service and assistance.
• Meet commitments.

Interpersonal Skills:

• Focuses on solving conflict, not blaming.
• Listens to others without interrupting.
• Keeps emotions under control.
• Remains open to others' ideas and tries new things.

Dependability:

• Follows instructions and responds to management direction.
• Takes responsibility for own actions.
• Keeps commitments.
• Commits to long hours of work when necessary to reach goals.
• Completes tasks on time or notifies the appropriate person with an alternate plan.

Strong Leadership & Teamwork:

• Balances team and individual responsibility.
• Exhibits objectivity and openness to others' views.
• Gives and welcomes teamwork.
• Continues to build a positive team spirit.
• Puts success of team above own interests.
• Able to build morale and group communications to goals and objectives.
• Supports everyone's efforts to succeed.
• Builds and mentors a high-performing operations team, fostering a culture of accountability, collaboration, and growth.

Supervisory Responsibilities:

Oversees the manufacturing, production, and personnel matters of the organization. Acts as a liaison between department-level managers and the top executive and will report to the CEO.