Catering Sales Manager, Luxury Bakery

Position Overview

We are a high-end bakery and coffee spot in University Park, Dallas, known for our in-house kitchen, laminated dough pastries, and award-winning coffee program crafted by a nationally acclaimed Dallas micro-roaster. Our renowned Executive Pastry Chef leads the team, and we pride ourselves on providing beautiful and accessible pastries alongside really good coffee. We are seeking an experienced Director of Catering who is energetic, innovative, and committed to excellent service. If you want to learn from industry experts and work alongside a team of good people, apply today!

Key Responsibilities

• Proactively solicit new business through networking, cold-calling, marketing/mailings, and sample drops.
• Drive new relationships with businesses and clients to build an active list of accounts.
• Respond to incoming inquiries via web or phone for all catering orders and events.
• Present products and services to groups of customers and prospects.
• Manage orders from sales to completion, acting as the liaison between clients and the team preparing the order.
• Successfully complete catering orders to ensure guest satisfaction while maintaining bakery margins.
• Evaluate guest feedback and recommend operational changes to enhance satisfaction.
• Solicit and monitor client satisfaction scores in areas such as staff helpfulness, food quality, and overall event success.
• Maintain regular attendance and a flexible schedule to accommodate clients’ needs.
• Analyze market trends, competitors’ strengths and weaknesses, and economic factors to competitively sell our offerings.
• Execute exemplary customer service to drive satisfaction and loyalty before and during events.
• Meet or exceed monthly, quarterly, and annual sales goals and profit margins.
• Collaborate with the Owner and Executive Team to determine budget, forecast targets, and report performance.
• Bring enthusiasm and a proactive spirit to every task.

Required Qualifications

• Thorough knowledge of catering industry practices, food and beverage standards, menu development, and pricing.
• Deep understanding of our brand and familiarity with all products offered.
• A flexible schedule to work outside regular hours, including weekends and evenings.
• A personable disposition with a strong ability to drive outside sales and attract a client base.
• Excellent communication skills with the ability to negotiate, influence, and sell.
• Proficiency in basic computer functions and POS systems.
• Minimum experience in catering sales (1 year preferred).
• Must possess a valid Driver's License.
• Ability to commute to Dallas, TX 75225.

Benefits & Perks

• Competitive Salary commensurate with experience.
• Compensation Package: Commission pay.
• Job Type: Full-time.
• Hybrid Remote Work available in Dallas, TX 75225.
• Opportunity to learn from industry experts and work in a dynamic, fast-paced environment.
• Be part of a reputable high-end bakery and coffee shop with an award-winning coffee program.