Customer Service Specialist

Position Overview

Ready to make a real difference in people’s lives? ActivStyle is seeking compassionate, driven individuals for their Nevada office as a Customer Service Specialist. As a trusted provider of in-home medical supplies, you will help clients access essential products such as incontinence and urological supplies—all delivered discreetly. In this fast‐paced role, you will handle inbound and outbound calls, process orders, verify documentation, and educate patients regarding their financial responsibility. ActivStyle celebrates diversity and is an equal opportunity employer.

Key Responsibilities

• Develop and maintain working knowledge of current products and services.
• Answer all calls and emails promptly and document call details per standard procedures.
• Process orders, route calls to the appropriate resource, and follow up as needed.
• Review documentation to ensure accuracy, including insurance verification and pre-authorization when required.
• Navigate multiple online EMR systems to enter and review pertinent information such as authorizations and expiration dates.
• Communicate trends with insurance companies and update carrier information in the database.
• Address customer complaints and facilitate resolutions with empathy and professionalism.
• Maintain patient confidentiality and adhere strictly to HIPAA guidelines.
• Assist operations with on-call responsibilities and occasional delivery support as needed.

Required Qualifications

• Excellent customer service with strong verbal and written communication skills.
• Proficient computer skills, including Microsoft Office and the ability to learn new technologies quickly.
• High School Diploma or equivalent with at least one year of relevant experience in healthcare administration, insurance, billing, call center, or a related field; or an Associate's degree in a patient healthcare related field.
• Working knowledge of Medicare, Medicaid, and Commercial health plan methodologies is a plus.

Benefits & Perks

• Medical, Dental, and Vision Benefits
• Paid Time Off (PTO), Holiday Pay, and Sick/Safe Time
• 401(k) with Generous Employer Match Opportunity
• Team Driven and Values Based Culture
• Employee Assistance Program and Career Growth Opportunities
• Compensation: $20 - $23/hour