LOTTERY MARKETING SPECIALIST III - 36000852
State of Florida8 months ago
Jacksonville, FL, United States
On-site
Full-time
Junior Level (1-3 years)
Job Description
Responsibilities
- This position is a sales and marketing support position, and is responsible for performing duties related to customer service, sales of Lottery products, validation and payment of winning claims, preparation of promotional book inventory, and various administrative tasks
- Greets players in a courteous and professional manner, in person and by phone
- Answers questions and provides information on how to play all Lottery games
- Assists players by responding to questions relating to prize validation and payments
- Serve as a customer service representative for calls made to the district office
- Pay/validation operator and assists players in completing claims in prizes greater than $599.00
- Primary or secondary ticket sales redemption
- Validates and processes claims and pays prizes
Requirements
- A high school diploma or equivalent (GED)
- Valid Florida driver’s license
- Holds and maintains a valid Florida driver’s license
- Total hours in workweek: 40
- Ability to travel as required by position which may require operating a motor vehicle and overnight travel
- Successful passing of a criminal background check (state, local, and national)
- Ability to communicate effectively
- Knowledge of warehouse and district office procedures as it relates to Fortune
Benefits
- Approximately 97.5% of the premium for health insurance
- Individual (~$8/month) or Family (~$30/month)
- 100% of the premium for individual or family dental insurance
- 100% of the premium for basic life insurance
- Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.
Required Skills
Communication
Prize Validation
Lottery Game Knowledge
Customer Service
Sales