Front Desk Float

Position Overview

Are you passionate about the patient experience? At HCA Healthcare, we care with purpose, integrity, and like family! Jump-start your career as a Medical Office Specialist at Texas Joint Institute and help support our community. We are dedicated to high-quality, patient-centered care across our 186 hospitals and more than 2,400 sites of care.

Key Responsibilities

• Work at the reception desk, answer phones, greet and communicate with patients and providers.
• Schedule, cancel, and reschedule patient appointments.
• Check in patients and properly document registration.
• Verify insurance and patient demographics.
• File and retrieve medical records/files.
• Perform copying and faxing duties.
• Collect co-pays and cash from patients, and obtain authorization on credit cards.
• Enter charges, payments, and balance daily records in the computer system.
• Adhere to the Code of Conduct, Mission, and Value Statement.
• Perform additional duties as required, including following all Physician Services policies and procedures.
• For practices certified as Patient Centered Medical Home:
  • Coordinate continuity of patient care with external healthcare organizations and manage referrals from primary care to specialty care providers.
  • Participate on teams for data collection, health outcomes reporting, audits, and programmatic evaluation.

Required Qualifications

• Experience: Less than one year is required; 1-3 years is preferred.
• Knowledge of basic office equipment including copier, fax machine, and computer.
• Skill in handling interpersonal issues and customer relations.
• Ability to manage multiple priorities with minimal supervision.
• Ability to comprehend and follow written and verbal instructions.
• Strong organizational and clear communication skills.
• Ability to maintain confidentiality of patient and employee information.

Benefits & Perks

• Comprehensive medical coverage including prescription drugs, behavioral health, free telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program, including paid time off, paid family leave, and long- and short-term disability coverage.
• Employee Health Assistance Fund offering free employee-only coverage for eligible full-time and part-time colleagues based on income.