Telecommunications Lead Voice

Telecommunications Lead

The Telecommunications Lead is responsible for managing and supporting telecommunication systems, including Cisco VoIP, analog systems, and mobile communication devices such as iPhones, iPads, and mobile Wi-Fi. This role involves overseeing service delivery, maintaining technical documentation, leading projects, and ensuring compliance with security and risk management standards.

Key Responsibilities:

• Telecommunications Management:
• Oversee Cisco VoIP and analog phone systems.
• Manage mobile communication devices and related services.
• Maintain and update operational documentation.
• Project & Service Management:
• Lead the implementation of new telecommunication solutions.
• Manage workload distribution and workflow efficiency.
• Assign and track ServiceNow tickets to ensure timely resolution.
• Technical Expertise & Compliance:
• Maintain expertise in TCP/IP, VLANs, DNS, and DHCP.
• Ensure compliance with relevant security and risk management frameworks.
• Create and maintain technical documents for processes and system functions.
• Leadership & Collaboration:
• Mentor and guide junior team members.
• Communicate effectively with stakeholders to address telecommunication needs.
• Foster collaboration within the IT team to enhance service delivery.

Skills & Abilities:

• Strong analytical and troubleshooting skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Experience with ServiceNow and meeting SLA targets.
• Ability to work independently while contributing to a team environment.
• Excellent verbal and written communication skills.

Education & Experience:

• 3-5 years of experience in telecommunications.
• At least 1 year of experience in a supervisory or leadership role.

Certifications:

• Preferred: DoD 8140/8570 Compliant (e.g., Security+ CE, Telecom certification/Call Manager) or ability to obtain required certifications.

Clearance:

Must possess and maintain: a Confidential security clearance.