Position Overview

Azul Connections Inc., a dynamic marketing firm known for its collaborative culture, is hiring a Customer Support Associate to support Lumen’s client experience efforts in Las Vegas. You’ll assist customers with service questions, guide them through account processes, and ensure every interaction reflects Lumen’s commitment to quality. As a Customer Support Associate, you’ll be the frontline resource for Lumen customers—guiding them through service options, resolving inquiries, and ensuring a smooth experience. The role includes comprehensive training to support account setup, troubleshoot issues, and contribute to campaign success.

Key Responsibilities

• Respond promptly and positively to Lumen customer inquiries, offering clear guidance on internet, phone, and TV services through digital support channels.
• Troubleshoot service concerns and coordinate timely resolutions, ensuring customers enjoy smooth, reliable access to Lumen’s telecom solutions.
• Offer friendly support on account management, plan upgrades, and service features, helping customers make informed choices that fit their needs.
• Keep organized records of customer interactions and service updates using internal systems to support campaign tracking and follow-up accuracy.
• Contribute to individual and team goals while representing Lumen with positivity and professionalism, making every interaction count toward campaign success.
• Share customer feedback and service insights with management, helping improve outreach strategies and enhance the overall Lumen experience.

Required Qualifications

• High school diploma or GED required; additional education in business, communications, or marketing is preferred.
• Up to 2 years of experience in customer service, technical support, or account coordination preferred.
• Exceptional verbal communication and active listening skills, with the ability to explain service features clearly and maintain a professional tone across digital support channels.
• Strong problem-solving capabilities and attention to detail, particularly when managing service inquiries, troubleshooting issues, and documenting customer interactions.
• Reliable, self-motivated, and adaptable, with the ability to thrive in a performance-driven, team-oriented environment that supports Lumen’s customer experience goals.