Guest Services Agent

Position Overview

The Hilton Garden Inn located in Henderson is looking to add to our hospitality family! This hotel is situated just outside the heart of downtown Las Vegas, offering a short drive to the famous Las Vegas Strip or The District at Green Valley Ranch, where you can enjoy ample shopping and dining. If you’re passionate about beginning a career in the hospitality industry, apply today!

Resolute Road Hospitality, a national third-party hospitality management company, seeks dynamic, driven, service-oriented individuals. Whether your goals are short or long-term, we offer limitless opportunities for growth and a supportive leadership team to help you realize your full potential.

Key Responsibilities

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
• Register guests by verifying reservations, personal details, and securing payment information.
• Promote the brand loyalty program and extend recognition and benefits to members.
• Book hotel reservations and anticipate guests’ needs by responding timely, efficiently, and appropriately.
• Assist in resolving guest complaints regarding service and/or accommodations, either independently or by escalating to management.
• Manage daily cash handling including maintaining a house bank, processing deposits, cashing checks, and exchanging currency.
• Process all Gourmet Pantry and retail transactions for guests.
• Issue keys and control access to safety deposit boxes.
• Post miscellaneous charges as requested and manage electronic communications to provide guests with hotel and local attraction information.
• Ensure the front office, lobby, and surrounding areas maintain high standards of cleanliness and appearance.
• Report any larger housekeeping or maintenance issues to the respective departments immediately.
• Uphold a professional image at all times by following company policies and procedures.

Required Qualifications

• Strong knowledge of front desk operations, guest services, and hotel procedures.
• Excellent communication skills in English; additional languages are a plus.
• Proficient computer skills, including working knowledge of MS Office products and familiarity with brand-specific operating systems.
• Ability to work independently and collaboratively in a fast-paced environment.
• A high school diploma or GED is required.
• TIPS (Training for Intervention Procedures) certification is required or must be obtained prior to employment.

Preferred Qualifications

• Previous hospitality experience, especially within the brand, is preferred but not required.

Benefits & Perks

• Travel Perks
• Optional Daily Pay
• Flexible Schedules
• Health/Life Insurance
• 401k
• Paid Time Off
• Dental/Vision
• Employee Assistance Program
• Referral Program