Customer Service Representative - State Farm Agent Team Member
Job Description
Position Overview
ABOUT OUR AGENCY: Our agency first opened in 1995, but my journey with State Farm goes back even further. I began as an agent in 1981, transitioned into management for a number of years, and then returned to agency ownership in 1995. Today, I’m proud to lead a team of five who share the same commitment to integrity and community. We’re deeply involved in our community and honored to have been named the best insurance agency in the area multiple times. I’m active with the Chamber of Commerce, serve on the Board of Directors for BSCA, and proudly support causes such as Scamp for special needs children, March of Dimes, MS, Little League, St. Jude, and Tunnel to Towers.
ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Larry Lukovich - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with agency team members, and anticipating the needs of community members. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. Internal growth opportunities are available for especially driven and sales-minded candidates.
Key Responsibilities
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
Required Qualifications
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Benefits & Perks
- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance