Manager, Marketing Operations – Event Technology Lead

Position Overview

We are seeking a strategic and execution-focused Marketing Operations Manager to lead our event technology stack, including Cvent, Jifflenow, iCapture, and Passkey. This role will serve as the central owner of event tech platforms, driving integration, data governance, and operational excellence across marketing, sales, and field teams.

Key Responsibilities

• Serve as the primary administrator and strategic lead for Cvent, Jifflenow, iCapture, and Passkey.
• Define and implement standardized workflows across event types (large-scale, field, 1:1 meetings).
• Partner with IT and Martech to ensure seamless integration with CRM (Salesforce) and MAP (Marketo).
• Establish data standards for lead capture, registration, and meeting scheduling.
• Ensure closed-loop reporting and attribution for all event types and monitor KPIs such as lead routing speed, engagement rates, and pipeline contribution.
• Collaborate with Sales Ops, Field Marketing, and Event Marketing to align processes and training.
• Lead workshops, create playbooks for tool usage and best practices, and act as liaison between vendor support teams and internal stakeholders.
• Audit current tool usage, identify gaps or redundancies, drive adoption of scalable registration and meeting scheduling templates, and oversee procurement and licensing strategy for event tech platforms.

Required Qualifications

• Bachelor's degree and 3+ years of Communications, Marketing, Public Relations, or related work experience; OR Associate's degree or equivalent degree and 5+ years; OR High School Diploma or equivalent and 7+ years of Communications, Marketing, Public Relations, or related work experience.
• Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.

Preferred Qualifications

• Bachelor's Degree in Marketing, Business Administration/Management, Communications, or a related field.
• Master's Degree in Marketing, Business Administration/Management, Communications, or a related field.
• 5+ years in Marketing Operations, Technology, or Martech roles.
• Experience with Cvent, Jifflenow, iCapture, and Passkey.
• Strong understanding of CRM and MAP integrations (Salesforce, Marketo).
• Proven ability to lead cross-functional initiatives and manage change.
• Analytical mindset with experience in reporting and data visualization.
• Experience in B2B enterprise marketing environments.
• Familiarity with event ROI frameworks and lead scoring models.
• Excellent communication and stakeholder management skills.

Benefits & Perks

• Salary: $133,500.00 - $200,300.00
• In addition to base salary, the total compensation package includes an annual discretionary bonus program, opportunity for annual RSU grants, and a highly competitive benefits package designed to support your success at work, at home, and at play.