Program Manager - Email Operations

Position Overview

At Qualtrics, we create software that the world’s best brands use to deliver exceptional experiences. As the Program Manager - Email Operations, you will transform high‑volume email campaigns into a strategic growth engine by driving process improvements, implementing governance frameworks, and harnessing automation. You’ll join a nimble team dedicated to operational excellence and empowered to set aggressive, innovative goals.

Key Responsibilities

• Leverage program management expertise to design and implement scalable operational processes across complex, multi-stakeholder email campaigns.
• Drive the adoption of governance frameworks, self‑service tools, and AI‑driven process automation to reduce bottlenecks and improve campaign turnaround times.
• Utilize strong analytical skills to implement automated reporting systems (using tools like Tableau and API integrations) for actionable campaign insights.
• Manage email calendars, audience segmentation, and stakeholder intake processes across Integrated, Field, Product, and Customer Marketing as well as Sales teams.
• Collaborate cross‑functionally to align email marketing initiatives with broader business goals and marketing strategies.

Required Qualifications

• Minimum of 5 years of program management experience managing complex, multi‑stakeholder initiatives.
• Strong project management skills with proven expertise in process optimization and governance framework implementation.
• Hands‑on experience with marketing operations tools (preferably Asana, with exposure to Tableau, Marketo or similar platforms) and a data‑driven mindset.
• Excellent stakeholder management and communication skills, with the ability to coordinate and prioritize multiple requests.
• Bachelor’s degree in Marketing, Business, Operations, or a related field.

Preferred Qualifications

• Familiarity with email marketing fundamentals, deliverability concepts, and segmentation strategies.
• AI proficiency and a forward‑thinking approach to identifying automation opportunities.
• Certifications or advanced training in marketing technology or operations.

Benefits & Perks

• Competitive total compensation and benefits package including medical, dental, vision, and retirement savings.
• Flexible hybrid work policy (3 days in office with additional work-from-anywhere opportunities up to 2 weeks per year).
• Generous time off and parental leave policies.
• Robust learning & development programs including internal mobility and leadership development.
• Recognition programs and active Employee Resource Groups (ERG) such as MosaiQ, Q Pride, and more.
• Compensation Range: Washington State Annual Pay Transparency Range of $100,000—$149,000 USD.